Returns & Exchanges

At LYMA, we are committed to your wellness journey and offer a 30-day return policy for all unopened and unused products in their original packaging. We strive to ensure your experience with our breakthrough technology and supplements is seamless from purchase to delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our Concierge team via email or our member portal within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack your items in their original, unopened luxury packaging, ensuring the LYMA device or supplements are protected from transit damage.

• 3.
  Ship to Our Facility

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location; please retain your tracking receipt for verification.

• 4.
  Quality Inspection & Refund

  Once our team inspects the returned items to confirm they meet our hygiene standards, your refund will be processed to the original payment method within 10 business days.